Technical Support Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

We are seeking a Technical Support Specialist to join our innovative team at IKEA. This role involves providing technical support, troubleshooting, and managing digital foundation assets to ensure seamless operations in a retail environment. The position offers a competitive hourly wage and a comprehensive benefits package.

Responsibilities

Manage the lifecycle of all digital foundation assets in the country within a defined region, aligned with Ingka standard operating procedures.
Provide technical support, troubleshooting, and diagnostics of the digital foundation products for co-workers in a customer experience led way.
Proactively support efficient on-site project implementation efforts for new digital products.
Perform preventive maintenance and routine activities, and contribute to financial and technical measures to avoid business interruptions.

Requirements

University degree and 1 year of related experience, or minimum 3 years of related experience.
Must have open availability Monday through Sunday.
Experience in a retail environment.

Benefits

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

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About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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