Technical Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The SAP EWM Support Consultant provides L1/L2 functional support for warehouse operations, including inbound, outbound, internal movements, and inventory. Responsibilities involve monitoring, analyzing, and resolving incidents and service requests, as well as coordinating with automation solutions and performing root-cause analysis for warehouse incidents.

Responsibilities

Monitor, analyze and resolve incidents and service requests covering inbound and outbound processing, receiving and put-away, picking, packing and shipping, warehouse tasks and internal movements, staging and yard processes, inventory and physical inventory, labor and resource management, RF and mobile-device operations, and output and workflow processing.
Investigate blocked warehouse documents, failed warehouse tasks, queue failures and stock inconsistencies.
Perform approved queue reprocessing and operational recovery activities.
Resolve configuration and master-data-related EWM issues.
Analyze interface failures between EWM, ERP, MES, EDI and plant systems.
Coordinate incidents involving warehouse-automation solutions such as AGV, AMR, ASRS and vision systems.
Conduct root-cause analysis for recurring or high-impact warehouse incidents.
Perform EWM configuration analysis and approved incident-related corrections.
Reproduce issues in non-production environments.
Coordinate functional testing, regression testing and business validation.
Support plant launches, cutovers and hypercare activities.
Escalate custom-development, major-enhancement and design-change requirements through a documented technical and functional handover.
Maintain plant-specific operating procedures, runbooks and knowledge articles.

Requirements

Strong hands-on experience in SAP EWM.
Experience in inbound, outbound, inventory and internal warehouse processes.
Practical knowledge of warehouse monitoring, queues and RF operations.
Understanding of ERP, MES, EDI and warehouse-automation integrations.
Experience in supporting business-critical warehouse or plant operations.
Knowledge of incident, problem, change and knowledge-management practices.
Strong troubleshooting and cross-team coordination skills.

Benefits

Supercharge your potential.
Find your career.
Find your spark.

Skills

SAP EWMERPMESEDIAGVAMRASRS

#SAP EWM#Technical Support#Warehouse Management#Inbound Processing#Outbound Processing#Inventory Management#RF Operations#ERP Integration#MES Integration#EDI Integration

About HCLTech

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