Technical Account Manager
Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management
In short
As a Technical Account Manager at Qualcomm, you will be the primary technical liaison for Industrial & Enterprise IoT customers, managing the integration of Qualcomm hardware and software into their connected, intelligent systems. Your role involves project and execution management, issue resolution, customer enablement, and cross-functional collaboration to ensure successful product commercialization and deployment.
Responsibilities
- Support Sales Account Manager by leading and managing technical relationships between IE-IoT customers and Qualcomm business units.
- Act as the primary technical point of contact for customer engagements.
- Provide overall project management for customer programs from concept, evaluation, and design-in through production and deployment.
- Align customer milestones with Qualcomm hardware and software delivery timelines.
- Drive customer issues to resolution by working closely with engineering teams.
- Mitigate risks and support escalations while setting clear and realistic technical expectations with customers.
- Engage customers by organizing technical trainings, design reviews, and architecture discussions.
- Gather customer requirements, analyze technical gaps, and assess risks related to commercialization in IE-IoT use cases.
- Collaborate daily with internal engineering, product, software, and systems teams to support customer success.
- Effectively translate customer use cases and requirements into actionable feedback for internal teams.
- Review the customer project portfolio on a regular basis.
- Help prioritize customer engagements and provide justification for technical support resource allocation.
Requirements
- 6+ years of experience in the wireless, semiconductor, embedded systems, or IoT industry.
- 4+ years of experience managing technology-driven customer projects and technical relationships.
- Solid understanding of hardware and software integration for embedded, edge, or IoT systems.
- Ability to proactively manage customer expectations and influence technical decisions through clear communication.
- Strong oral and written communication skills, with the ability to present technical information to diverse audiences.
Desired Qualifications
- Master's degree in Electrical Engineering, Computer Science, or Business Administration.
- Experience as a Technical Program Manager, Technical Account Manager, or Systems Engineer in a software-centric or IoT environment.
- Familiarity with Industrial or Enterprise IoT architectures, including edge computing, connectivity, device management, and cloud integration.
- Experience leading cross-functional teams where engineers report into independent functional organizations.
- Background working with enterprise or industrial customers through evaluation, pilot, and production phases.
- Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
- Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
- PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
Benefits
- Competitive annual discretionary bonus program.
- Opportunity for annual RSU grants.
- Highly competitive benefits package designed to support success at work, at home, and at play.
- Salary range: $147,000.00 - $220,400.00
Skills
Hardware IntegrationSoftware IntegrationEmbedded SystemsIoTWirelessSemiconductorEdge ComputingAgile
#IoT#Industrial IoT#Enterprise IoT#Hardware#Software#Customer Facing#Project Management#Technical Support#Semiconductor#Embedded Systems
About Qualcomm
Enabling a world where everyone and everything can be intelligently connected.
Enabling a world where everyone and everything can be intelligently connected.\n\n
Company
QualcommJob Posted
1 week ago
Employment Type
Full Time
Work mode
On Site
Salary
US$147,000–220,400 / year
Experience Level
Senior
Locations
Santa Clara, United States of America
Qualification
Bachelor, Master, Doctoral
Applicants
Be an early applicant
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