Technical Account Manager

Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management

In short

As a Technical Account Manager at Qualcomm, you will be the primary technical liaison for Industrial & Enterprise IoT customers, managing the integration of Qualcomm hardware and software into their connected, intelligent systems. Your role involves project and execution management, issue resolution, customer enablement, and cross-functional collaboration to ensure successful product commercialization and deployment.

Responsibilities

Support Sales Account Manager by leading and managing technical relationships between IE-IoT customers and Qualcomm business units.
Act as the primary technical point of contact for customer engagements.
Provide overall project management for customer programs from concept, evaluation, and design-in through production and deployment.
Align customer milestones with Qualcomm hardware and software delivery timelines.
Drive customer issues to resolution by working closely with engineering teams.
Mitigate risks and support escalations while setting clear and realistic technical expectations with customers.
Engage customers by organizing technical trainings, design reviews, and architecture discussions.
Gather customer requirements, analyze technical gaps, and assess risks related to commercialization in IE-IoT use cases.
Collaborate daily with internal engineering, product, software, and systems teams to support customer success.
Effectively translate customer use cases and requirements into actionable feedback for internal teams.
Review the customer project portfolio on a regular basis.
Help prioritize customer engagements and provide justification for technical support resource allocation.

Requirements

6+ years of experience in the wireless, semiconductor, embedded systems, or IoT industry.
4+ years of experience managing technology-driven customer projects and technical relationships.
Solid understanding of hardware and software integration for embedded, edge, or IoT systems.
Ability to proactively manage customer expectations and influence technical decisions through clear communication.
Strong oral and written communication skills, with the ability to present technical information to diverse audiences.

Desired Qualifications

Master's degree in Electrical Engineering, Computer Science, or Business Administration.
Experience as a Technical Program Manager, Technical Account Manager, or Systems Engineer in a software-centric or IoT environment.
Familiarity with Industrial or Enterprise IoT architectures, including edge computing, connectivity, device management, and cloud integration.
Experience leading cross-functional teams where engineers report into independent functional organizations.
Background working with enterprise or industrial customers through evaluation, pilot, and production phases.
Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

Benefits

Competitive annual discretionary bonus program.
Opportunity for annual RSU grants.
Highly competitive benefits package designed to support success at work, at home, and at play.
Salary range: $147,000.00 - $220,400.00