Support Ops Specialist, Support Operations (Level 3)

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

Amazon is seeking motivated Support Operations Specialists for its Fulfillment by Amazon (FBA) site in Hyderabad. This role focuses on assisting sellers with financial and inventory-related inquiries in a contact center environment, requiring strong analytical and communication skills. The position is full-time and remote, with a focus on achieving productivity and quality targets.

Responsibilities

Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieve weekly productivity and quality targets.
Support Sellers with financial related questions and ensure they are addressed in accordance with policy.

Requirements

Graduation complete (Full time Any stream)
1+ years of customer service experience
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience in payments or e-commerce

Desired Qualifications

Graduate and should be willing to work from office
High school diploma or equivalent

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

Microsoft Office

#Support Operations#Fulfillment by Amazon#Machine Learning Data Associates#Sellers#Financial Related Questions#Root Cause Resolution#Lost and Damaged Inventory#E-commerce

About Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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