Service Market Engineer
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Quality Assurance · Quality Control
In short
Volvo Group North America is seeking a Service Market Engineer in Greensboro, NC to ensure repair strategies are obtainable and achievable in the service market, driving quick resolution of quality issues and maximizing customer uptime. The role involves developing repair strategies, supporting cross-functional teams, and communicating recalls and campaigns to the service market.
Responsibilities
- Proactively work with various business functions to ensure repair strategies are obtainable and achievable in the service market.
- Drive service solutions for quick resolution of top quality issues, ensuring speed of repairs and customer uptime.
- Introduce containment solutions to minimize problems in the service market.
- Ensure repair strategies for product issues are obtainable and achievable in the aftermarket, balancing warranty cost, vehicle uptime, and customer impact.
- Support a cross-functional team evaluating and optimizing top vehicle down time repairs.
- Support the communication and implementation of recalls and campaigns in the service market.
- Generate source documentation for clear communication and ensure the quality of repair instructions.
- Work cross-functionally to manage communication to the service market for quality solving status, service repairs, and campaigns.
- Develop and source documentation for addressing quality issues, including recalls & campaigns, technical service bulletins, service news, and CBR solutions.
- Support the Quality Warranty Team projects.
Requirements
- BA/BS Degree in Engineering (other degree plus experience may be considered). Mechanical Engineer degree preferred.
- 2 or more years of relevant experience in the truck OEM industry or automotive.
- Advanced technical background with a strong understanding of the customer’s perspective.
- Ability to communicate to all types of receivers (customers, technicians, engineers, field staff team members and management).
- Good oral and written communication skills.
- Quality Advocate that is customer focused.
- Ability to influence other individual contributors.
- Innovative thinking.
- Service mindset.
- Ability to perform a wide variety of tasks.
- Challenge other team members on repair strategies.
- Analytical & logical mindset.
- Proficient in all Microsoft Office Suite Applications.
- Enjoy being part of a team.
Desired Qualifications
- Dealer/Fleet/OE Service Department experience.
- Technical Writing Experience.
- Knowledge of Volvo Truck North America/Mack products and procedures.
- Warranty experience a plus.
- Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
- Bonus eligible.
Skills
Microsoft Office Suite
#Engineering#Uptime#Customer Support#Transport#Automotive#Truck OEM#Quality#Service Market#Repair Strategies#Customer Uptime#Volvo Group#Mack Trucks
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
2 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$96,000–118,500 · Negotiable
Experience Level
Associate
Locations
Greensboro, United States
Qualification
Bachelor
Applicants
Be an early applicant
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