Support Engineer, Associate
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
Qualcomm seeks an Associate Support Engineer in Boulder, Colorado, to provide Tier 1 support and maintain internally developed equipment. This hands-on role requires hardware and RF work, system troubleshooting using Linux tools, and IT infrastructure support. The ideal candidate possesses strong problem-solving skills and the ability to work independently and collaboratively.
Responsibilities
- Install, configure, and maintain internally built test systems and platforms.
- Support system upgrades, modifications, and hardware integrations.
- Execute RF cabling, connector installation, and signal path verification.
- Perform hardware installations including system components in racks and hardware upgrades.
- Troubleshoot RF and hardware-related issues.
- Diagnose system issues using Linux command line tools.
- Support issue resolution across hardware, software, and network layers.
- Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems.
- Support system connectivity, configuration, and network stability.
- Track, manage, and maintain internal and external test equipment inventory.
- Assist during calibration events and site-wide maintenance activities.
- Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
- Provide clear updates to stakeholders on system status and progress.
- Contribute to process improvements and standard operating procedures.
- Contribute to technical papers by adding to or creating Confluence pages.
Requirements
- Bachelor's degree; OR Associate's degree and 1+ year of technical or related work experience; OR High School Diploma or equivalent and 2+ years of technical or related work experience.
- Foundational level technical ability.
- Strong problem-solving skills.
- Ability to operate independently.
- Ability to collaborate with cross-functional teams.
- Diagnose system issues using Linux command line tools.
- Determine if hardware is faulty and setting up replacement hardware.
Desired Qualifications
- Experience with test equipment calibration processes.
- Familiarity with automated test systems or lab environments.
- Experience working with internal/custom-built hardware platforms.
- Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation.
Benefits
- Competitive annual discretionary bonus program.
- Opportunity for annual RSU grants.
- Highly competitive benefits package.
- Disability accommodations provided.
Skills
LinuxPythonBash
#hardware#RF#IT infrastructure#troubleshooting#documentation#inventory management#calibration#test equipment
About Qualcomm
Enabling a world where everyone and everything can be intelligently connected.
Enabling a world where everyone and everything can be intelligently connected.\n\n
Company
QualcommJob Posted
5 hours ago
Employment Type
Full Time
Work mode
On Site
Salary
US$26.65–39.95 / hr
Experience Level
Associate
Locations
Boulder, United States of America
Qualification
Bachelor
Applicants
Be an early applicant
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