Support Engineer, Associate

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Qualcomm seeks an Associate Support Engineer in Boulder, Colorado, to provide Tier 1 support and maintain internally developed equipment. This hands-on role requires hardware and RF work, system troubleshooting using Linux tools, and IT infrastructure support. The ideal candidate possesses strong problem-solving skills and the ability to work independently and collaboratively.

Responsibilities

Install, configure, and maintain internally built test systems and platforms.
Support system upgrades, modifications, and hardware integrations.
Execute RF cabling, connector installation, and signal path verification.
Perform hardware installations including system components in racks and hardware upgrades.
Troubleshoot RF and hardware-related issues.
Diagnose system issues using Linux command line tools.
Support issue resolution across hardware, software, and network layers.
Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems.
Support system connectivity, configuration, and network stability.
Track, manage, and maintain internal and external test equipment inventory.
Assist during calibration events and site-wide maintenance activities.
Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
Provide clear updates to stakeholders on system status and progress.
Contribute to process improvements and standard operating procedures.
Contribute to technical papers by adding to or creating Confluence pages.

Requirements

Bachelor's degree; OR Associate's degree and 1+ year of technical or related work experience; OR High School Diploma or equivalent and 2+ years of technical or related work experience.
Foundational level technical ability.
Strong problem-solving skills.
Ability to operate independently.
Ability to collaborate with cross-functional teams.
Diagnose system issues using Linux command line tools.
Determine if hardware is faulty and setting up replacement hardware.

Desired Qualifications

Experience with test equipment calibration processes.
Familiarity with automated test systems or lab environments.
Experience working with internal/custom-built hardware platforms.
Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation.