Support Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

Securitas is seeking a Solutions-Oriented and Responsible Support Engineer in Stockholm for first-line technical support, professional services, and training to resellers and customers. The role involves managing and troubleshooting IT infrastructure and databases, with a focus on the Nordic region and global operations for the Unison product line.

Responsibilities

Manage support cases from intake through resolution.
Deliver technical and user training to employees, partners, resellers, and customers.
Administer support portals and product catalogues.
Perform testing, beta testing, and maintain manuals and technical documentation.
Provide on-site support and upgrades as part of professional services.
Support product quality, customer migrations, and future product requirements.
Act as a technical advisor in complex projects and drive resolution of product defects.

Requirements

Genuine interest in IT infrastructure.
Several years of experience working with networking, server and client environments, virtualization technologies, and Microsoft SQL Server.
Solid knowledge and hands-on experience in Networking (switches, routers, firewalls, and TCP/IP).
Solid knowledge and hands-on experience in Server and client environments (Windows and/or Linux).
Solid knowledge and hands-on experience in Virtualization platforms such as VMware, Hyper-V, or Nutanix.
Solid knowledge and hands-on experience in Microsoft SQL Server administration, maintenance, and troubleshooting.
Minimum 8 years of industry experience preferably within the Security Business and /or IT.
Minimum secondary school qualification; university degree preferred.
Proven experience in networking, server/client infrastructure, virtualization, and Microsoft SQL Server.
Strong troubleshooting and problem-solving skills.
Ability to manage and maintain enterprise IT environments and databases.
Good communication skills and the ability to work collaboratively across teams.
Project management experience.
Strong Swedish and English language skills (Mandatory).
Must be a Swedish citizen.
Must hold a valid Driver's Licence.
Must have an approved Security Clearance.

Desired Qualifications

University degree preferred.
Experience preferably within the Security Business and /or IT.

Benefits

Diverse representation throughout the company.
Commitment to equal pay.
Commitment to safe working conditions.
Commitment to gender balance.
Inclusive work environment.
Wide range of skills and development opportunities.

Skills

TCP/IPVMwareHyper-VNutanixMicrosoft SQL Server

#IT Infrastructure#Databases#Support#Training#Documentation#Professional Services#System Upgrades#Networking#Server Environments#Client Environments#Virtualization#SQL Server#Security Business

About Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. Almost nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 350 000 employees in 47 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.

See all open jobs at Securitas Group Read more about Securitas Group Website

Company

Securitas Group

Job Posted

4 weeks ago

Employment Type

Full Time

Work mode

On Site

Experience Level

Senior

Locations

Stockholm, Sweden

Solna, Sweden

Qualification

Diploma, Bachelor

Applicants

Be an early applicant

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