Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

In short

We are seeking a Senior Administrator for Support & Operations in Lucknow, Uttar Pradesh. This role focuses on providing advanced technical support, troubleshooting, and root cause analysis to ensure customer satisfaction and seamless operations. The ideal candidate will collaborate with support teams and contribute to value-adding activities like knowledge base management and training.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for complex incidents, perform root cause analysis, and implement solutions for technical & security issues.
Engage in value-adding activities such as knowledge base updates, training new hires, and coaching analysts.
Resolve complex tickets within agreed SLAs and collaborate with other support teams.
Ensure positive customer experience and CSAT through efficient ticket resolution and mitigation of security threats.

Requirements

Project management

Skills

Project management

#Support#Operations#IT Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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