Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Systems Engineering · DevOps

In short

We are seeking a Sr Administrator for Support & Operations with 3-5 years of experience in Windows L2 administration, including Windows Server, Active Directory, and virtualization technologies. The role involves managing hybrid environments, providing 24x7 support, and incident management in Hyderabad or Bengaluru, India.

Responsibilities

Provide 24x7 administration, troubleshooting, and maintenance for Windows Server infrastructure across hybrid environments (2,100 Azure VMs, 139 GCP VMs, 295 Datacenter Servers, 152 Regional Servers).
Manage VM operations across Azure, GCP, and VMware ESXi, handling performance troubleshooting, resource resizing, disk expansion, and OS-level issues.
Administer Active Directory, DNS, DHCP, Group Policy Objects (GPO), and File & Print Services across enterprise sites.
Execute OS patching, security vulnerability remediation, and software updates across hybrid Windows instances using automated deployment tools.
Act as the L2 escalation point for compute alerts; conduct initial Root Cause Analysis (RCA).
Coordinate with Storage/Backup teams for host-based snapshot restores, volume attachments, and server image management.
Process Incidents, Service Requests (SR), and Change Requests (CHG) in alignment with ITIL standards and AIOps event streams.

Requirements

3+ years of L2 hands-on experience in Windows Server OS (2016/2019/2022) management, Active Directory, GPO, DNS, and File/Print server management.
Strong operational experience with Azure Virtual Machines, GCP Compute Engine, and VMware ESXi/vSphere.
Intermediate PowerShell scripting skills for system automation, batch reporting, and configuration tasks.
Deep understanding of Windows Event Viewer, Sysinternals tools, performance counters, and OS crash dump analysis.
Proven understanding of ITIL processes (Incident Management, Change Management, Request Fulfillment).
Ability to operate effectively in a 24x7 rotational shift roster.
Strong verbal and written technical communication skills.
Collaborative mindset with the ability to coordinate across cross-functional teams (Network, Security, Storage).
Calm under pressure during high-priority server outages.

Desired Qualifications

Exposure to Infrastructure-as-Code (Terraform, Ansible) for Windows server provisioning.
Basic understanding of Azure Virtual Desktop (AVD) environments.
Exposure to monitoring integration using Splunk, Datadog, or SolarWinds.
AZ-800/801 or AZ-104 certifications (Highly Preferred).
GCP Associate Cloud Engineer certification (Good to have).

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Windows ServerActive DirectoryHyper-VVMwareSCCMFailover ClusteringAzureGCPAWSPowerShellDNSDHCPGroup Policy Objects (GPO)ITILTerraformAnsibleAzure Virtual DesktopSplunkDatadogSolarWinds

#Windows Server#Active Directory#Hyper-V#VMware#SCCM#Failover Clustering#Azure#GCP#AWS#PowerShell#DNS#DHCP#Group Policy Objects (GPO)#ITIL#Terraform#Ansible#Azure Virtual Desktop#Splunk#Datadog#SolarWinds#24x7 Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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