SME - IAM Operations

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Software Engineering

In short

The SME - IAM Operations role involves understanding client cybersecurity environments, configuring and troubleshooting security tools, and analyzing incidents. You will also be responsible for knowledge transfer, policy fine-tuning, implementing changes, and providing L3 support.

Responsibilities

Monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools.
Analyze and validate cybersecurity incidents, assisting L3 teams with RCA and data collection.
Enable knowledge transfer through documentation and training for the L1 team.
Analyze and fine-tune cybersecurity policies and participate in review calls.
Implement changes, monitor security device performance, and perform tuning.
Prepare analyses and reports on project progress and challenges.
Adhere to quality standards, regulatory requirements, and company policies.
Ensure positive customer experience through First Call Resolution.
Resolve tickets independently and meet agreed SLAs.
Provide L3 level support for escalations, incident, and problem management.
Engage in value-adding activities like knowledge base management, training, and coaching.

Requirements

Clear understanding of client's cybersecurity environment and respective products.
Proficiency with Cyberark.
Ability to monitor, configure, and troubleshoot cybersecurity issues.
Experience with cybersecurity-related monitoring tools.
Skill in analyzing and validating cybersecurity incidents.
Capability to collect RCA data or logs.
Experience in creating and maintaining configuration documents, test plans, and operational manuals.
Ability to provide operational training.
Skill in analyzing and fine-tuning cybersecurity policies.
Experience with implementing changes and monitoring security device performance.
Ability to prepare analyses and reports.
Adherence to quality standards and regulatory requirements.
Focus on First Call Resolution and minimizing rejected resolutions/reopen cases.
Experience with ticket resolution and meeting SLAs.
Ability to provide on-call escalations and L3 support.
Experience in incident and problem management.
Experience in knowledge base update and management.

Desired Qualifications

Participation in hiring drives.
Conducting interviews.
Coaching analysts.
Training freshers.

Benefits

Opportunity to work at a global technology company.
Contribute to diverse industry solutions across Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
Be part of a company with consolidated revenues totaling $14.8 billion.
Chance to supercharge your potential, find your career, and find your spark.

Skills

Cyberark

#Cybersecurity#IAM#Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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