Service Monitoring Engineer

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · Network Administration

In short

Ericsson is looking for an innovative Service Monitoring Engineer in Noida, India, to lead 1st Level proactive and reactive maintenance activities. The role ensures consistent service availability and performance according to SLAs, involving event management, alarm handling, and performance monitoring.

Responsibilities

Engage in 1st Level Service Monitoring and Event Management.
Manage Service and Resource Alarm Handling.
Contribute to Resource and Service Performance Monitoring.
Oversee Security Event Monitoring.
Facilitate Incident Identification.
Support Capacity and Performance Investigations.

Requirements

Bachelor’s degree in IT, Telecommunications, or a related engineering field.
1–2 years of hands-on experience in network support, troubleshooting, and alarm monitoring.
Strong problem-solving skills with a customer-centric approach.
Good communication skills to coordinate with internal teams, vendors, and customers.
Experience with network monitoring tools and ticketing systems.
Understanding of telecom infrastructure and hardware components.
Ability to work under pressure and manage multiple incidents simultaneously.

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
Be challenged, but not alone.
Join a team of diverse innovators.
Work towards crafting what comes next.
Encouraging a diverse and inclusive organization is core to our values.
Championing diversity in everything we do.
Collaborating with people with different experiences drives innovation.
Opportunity to realize your full potential as part of the Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

network monitoring toolsticketing systems

#IT#Telecommunications#Engineering

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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