Service Delivery Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support. This role involves defining SLAs, managing costs, ensuring process effectiveness, and guiding a team of support specialists.

Responsibilities

Manage application support and maintenance operations.
Ensure service levels are met and costs are within budget.
Define and implement clear service level agreements (SLAs).
Manage costs of providing service within budgeted levels.
Ensure process effectiveness and continual service improvement.
Manage risks and escalate appropriately to Sr Management.
Coordinate with onsite track leads and engage with Customers.
Guide and coach a team of support specialists, empowering them through trainings and managing their performance.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals.

#Service Delivery#Application Support#Maintenance#SLA#Cost Management#Risk Management#Team Management#Performance Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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