Service Coordinator

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support · Office Administration

In short

ASSA ABLOY Entrance Systems is seeking a Service Coordinator in Monroe, NC, to manage service requests, schedule technicians using FMP360, and process customer data in BAAN. This hybrid role focuses on ensuring timely service execution, supporting parts ordering, and maintaining high customer satisfaction, with opportunities for career growth and comprehensive benefits.

Responsibilities

Manage all aspects of customer service, including answering calls, entering customer information in BAAN, and scheduling service calls.
Dispatch technicians efficiently via FMP360 and provide quotes when required.
Collect and accurately relay all required service call information in BAAN.
Provide status updates on orders to customers and the Key Account group.
Forward new equipment sales leads to Sales Representatives.
Maintain monthly reports for key customers.
Act as a liaison between production and sales.
Assist with answering corporate calls.

Requirements

Associate’s or Bachelor’s degree preferred.
Proficiency in Word, Excel, and PowerPoint.
Experience working in a fast-paced environment.
Professional appearance and pleasant telephone voice.
Positive attitude and grace under pressure; ability to juggle many projects simultaneously.
Organized, self-motivated, and able to take direction well.
Excellent verbal communication skills and ability to work well within a group.
High-energy, results-oriented approach.
Reliable, disciplined, and punctual with consistent attendance.
Overtime may be required.

Desired Qualifications

Ability to drive upgrades as directed.
Ability to order parts when required.

Benefits

Competitive pay
Robust health insurance options (health, dental, vision)
Retirement plans (401(k) with company matching)
Short- and long-term disability, life, and accidental insurance
15 PTO days and 11 paid holidays
Tuition reimbursement
Service awards
Flexible scheduling

Skills

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

#Customer Service#Coordination#Scheduling#Dispatching#Technical Support#Parts Ordering#Key Accounts#Sales Leads#Reporting#Customer Satisfaction

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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