Senior Technical Manager

Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management

In short

HCLTech is looking for a Senior Technical Manager (Customer Journey Manager, Band E) in Hyderabad, Telangana to lead discovery and requirements definition for modern technology solutions. The role involves customer journey analysis, service design, and stakeholder engagement.

Responsibilities

Lead discovery and requirements definition for the replacement of legacy applications with modern technology solutions.
Undertake customer journey analysis, service design, and stakeholder engagement.
Translate business needs into deliverable requirements that support successful implementation and adoption.
Operate in complex, cross-functional environments.
Work across business and technology teams.

Requirements

Product, customer journey, service design or business transformation experience is a must.
Strong stakeholder management and influencing skills.
Experience working within agile delivery environments.
Experience working across business and technology teams.
Ability to operate in complex, cross-functional environments.

Desired Qualifications

Financial services experience (desirable).

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

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About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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