Senior Administrator - SAP BASIS

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Engineering

In short

The Sr. Administrator for Support & Operations is responsible for advanced technical support of SAP BASIS and SAP HANA environments. This role involves resolving complex incidents through root cause analysis, facilitating knowledge transfer, and enhancing customer experience by meeting SLAs and security standards.

Responsibilities

Provide advanced technical support for SAP BASIS and SAP HANA environments adhering to quality standards and company policies.
Resolve complex incidents by performing root cause analysis and implementing effective solutions.
Facilitate knowledge transfer by updating the knowledge base, training new team members, and coaching analysts.
Manage and resolve complex tickets within SLAs by collaborating with cross-functional teams.
Enhance customer experience by achieving high first call resolution rates and mitigating security threats.

Requirements

Architecting and defining complex technical SAP solutions across multiple industry sectors, understanding technology enablement and integration.
Experience in multiple SAP enabled business transformation lifecycles, with at least 3 in a solution architect or senior leadership role.
Strong knowledge of SAP solution suite and technical architecture, ability to translate business challenges.
Strong consulting and stakeholder management skills, with demonstrable presentation and client-facing influencing skills up to C-suite levels.
Understanding of SAP's product strategy, including S/4 HANA, enabling tools, and integration to other applications.
Good knowledge of GCP, AWS, and Azure public cloud offerings and architecting.

Desired Qualifications

Optional but valuable certifications: SAP Certified Technology Associate SAP HANA 2.0.
Optional but valuable certifications: ITIL Foundation Certification.

Benefits

Supercharge your potential and find your career and spark at HCLTech.
HCLTech is a global technology company with over 223,000 employees in 60 countries.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

SAP BASISSAP HANAGCPAWSAzureS/4 HANA

#SAP BASIS#SAP HANA#Support#Operations#Technical Support#Root Cause Analysis#Incidents#GCP#AWS#Azure

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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