Senior Administrator - Program & Project Management

Logistics, Sales & Operations · Project Management

In short

The Sr. Project Executive Administrator ensures high-quality technical support and operational efficiency. This role involves troubleshooting complex incidents, conducting root cause analyses, and implementing solutions to enhance customer satisfaction and maintain the organization’s security posture.

Responsibilities

Adhere to quality standards and regulatory requirements by implementing company policies in all support operations and project execution tasks.
Provide advanced technical support for complex incidents escalated by analysts by performing root cause analysis and implementing effective solutions to resolve technical and security issues.
Engage in value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts to enhance overall team performance.
Resolve complex support tickets within agreed SLAs by collaborating with cross-functional support teams to ensure seamless operations and maintain a strong security posture.
Enhance customer experience and achieve high CSAT scores by ensuring first call resolution, minimizing rejected resolutions, reducing case reopenings, and proactively mitigating security threats.

Requirements

Advanced proficiency in Project Execution and Support Operations.
Strong knowledge of Incident Management and Troubleshooting techniques.
Excellent analytical and problem-solving skills.
Familiarity with Knowledge Management practices and Training methodologies.
Proficiency in Security Protocols and Policies relevant to Support Operations.

Desired Qualifications

Optional but valuable certifications: ITIL Foundation, PMP (Project Management Professional), or equivalent Project Management certifications.

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Project ExecutionSupport OperationsIncident ManagementTroubleshootingKnowledge ManagementTrainingSecurity Protocols

#Project Management#Program Management#Technical Support#Operations#Noida#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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