Senior Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Network Administration

In short

Sr. Administrator for Support & Operations in the Data - LAN/WAN domain, focusing on advanced technical support, troubleshooting, and operational excellence. The role involves resolving complex incidents, managing the knowledge base, and ensuring customer satisfaction.

Responsibilities

Implement best practices in LAN/WAN management and support operations to ensure compliance.
Provide advanced support for complex incidents, performing root cause analysis and implementing solutions.
Update and manage the knowledge base, train new team members, and coach analysts.
Resolve complex service tickets within agreed SLAs by collaborating with cross-functional teams.
Ensure a positive customer experience by achieving first call resolution and minimizing reopens.
Proactively mitigate potential security threats.

Requirements

Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
Strong analytical skills for performing root cause analysis and resolving complex technical issues.
Excellent communication skills for effective collaboration with team members and stakeholders.
Familiarity with IT service management tools and ticketing systems.

Desired Qualifications

Optional but valuable: Cisco Certified Network Associate (CCNA).
Optional but valuable: CompTIA Network+ Certification.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

LAN/WANNetwork AdministrationITSMTicketing SystemsTroubleshootingRoot Cause AnalysisCommunication

#Network#LAN#WAN#Support#Operations#Troubleshooting#IT

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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