Senior Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering

In short

As a Senior Administrator for Support & Operations, you will provide advanced technical support for Linux and Red Hat Satellite, conduct root cause analysis, and ensure services meet quality standards. You will manage support tickets, contribute to the knowledge base, and collaborate with cross-functional teams to enhance efficiency and security.

Responsibilities

Provide advanced technical support for complex incidents related to Linux and Red Hat Satellite, conducting thorough root cause analysis to implement effective solutions for technical and security challenges.
Adhere to quality standards and regulatory requirements while ensuring compliance with company policies throughout support operations.
Manage and update the knowledge base, contributing to effective documentation and ongoing training for new team members and analysts.
Resolve complex support tickets within agreed SLAs and collaborate with cross-functional teams to enhance operational efficiency and strengthen security posture.
Drive customer satisfaction by achieving high first call resolution rates, minimizing rejected resolutions and case reopenings, and proactively mitigating security threats.

Requirements

Advanced proficiency in Linux and Red Hat Satellite management.
Strong understanding of Red Hat Cluster technologies.
Excellent problem-solving skills with a focus on root cause analysis.
Familiarity with IT Service Management frameworks and processes.
Effective communication skills for customer interaction and team collaboration.

Desired Qualifications

Red Hat Certified System Administrator (RHCSA) certification is optional but valuable.
ITIL Foundation certification is recommended for best practices in service management.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

LinuxRed Hat SatelliteRed Hat ClusterRoot Cause AnalysisIT Service ManagementITIL

#Linux#Red Hat#System Administration#IT Support#Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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