Senior Service Leader
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Site Reliability Engineering · Program Management
In short
Senior Service Leader for SRE Digital Commercial Operations and Digital Services, Run & Build Services. You will act as the primary interface between the Delivery Domain, Strategic partner, and business stakeholders, governing service performance, leading continuous improvement initiatives, and managing escalations. Requires a strong understanding of SRE principles, ITIL, SIAM, SDLC governance, and extensive supplier and stakeholder management skills.
Responsibilities
- Act as the primary interface between the assigned Delivery Domain, Strategic partner, and business stakeholders.
- Govern service performance through KPIs, reporting, dashboards, financial oversight, and operational reviews.
- Lead the governance operating model, ensuring alignment, accountability, and effective decision-making across stakeholders and suppliers.
- Manage the operational and tactical governance for applications and services within scope, ensuring adherence to delivery models and governance frameworks.
- Monitor service health, delivery performance, risks, and issues, driving timely resolution and escalation when required.
- Lead continuous improvement initiatives focused on stability, efficiency, quality, security, compliance, and operational excellence.
- Coordinate application modernization, technical debt reduction, and decommissioning activities in line with strategic objectives.
- Manage escalations and gather requirements and topics for Service Improvements.
- Manage financial follow-ups within the area of scope, approval, and reporting for any additional service effort beyond service agreement.
Requirements
- Strong understanding of SRE principles, reliability engineering, automation, and modern service operations.
- Experience in Application Delivery, Application Operations within complex enterprise environments.
- Strong knowledge of applications landscape and processes for Digital Commercial Operation and Digital Services.
- Knowledge and experience of ITIL and SIAM.
- University/Master’s Degree or equivalent in relevant area.
- Service oriented mindset.
- Leader who balances governance and accountability.
- Change agent who thrives in driving modernization, transformation, and continuous improvement.
- Solid understanding of SDLC governance and delivery practices.
- Agile development and practices.
- Experience in Governance and IT Service management: Directing, planning and monitoring of outcome based services.
- Extensive supplier and stakeholder management skills.
- Experience from functional management in a global context.
- Experience with steering of projects and programs.
- Excellent communication & presentation skills.
- Excellent prioritization skills and ability to eliminate roadblocks.
- Complete proficiency in English.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
- Base pay is set at $111,100.00 - $137,200.00 annually, and where applicable, bonus eligible.
Skills
SREautomationITILSIAMSDLCAgilegovernancestakeholder managementproject managementprogram management
#Site Reliability Engineering#Digital Commercial Operations#Digital Services#Run & Build Services#IT Operations#Quality#Volvo Group
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
4 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$111,100–137,200 · Negotiable
Experience Level
Senior
Locations
Greensboro, United States
Curitiba, Brazil
Qualification
Master
Applicants
Be an early applicant
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