Senior Administrator - English, Arabic, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

This role provides advanced technical support for Windows environments, requiring proficiency in both English and Arabic. The individual will perform complex troubleshooting, root cause analysis, and contribute to process improvement to ensure high service quality and operational efficiency.

Responsibilities

Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization’s security posture.
Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Requirements

Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
Advanced Proficiency In Customer Service Principles And Techniques For It Support.
Proficiency in English and Arabic language.

Desired Qualifications

Microsoft Certified: Windows Client (optional but valuable)
ITIL Foundation Certification (optional but valuable)

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

WindowsMicrosoft WindowsArabicEnglishTroubleshootingDiagnostic ToolsIncident ManagementRoot Cause AnalysisTicketing SystemsTechnical DocumentationKnowledge Base ManagementCustomer Service

#IT#Support#Windows#Administration#English#Arabic#Troubleshooting#Customer Service

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website