Senior Administrator - English, Arabic, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

The Senior Administrator role is based in Lucknow, India, and involves providing IT support through a service desk. Responsibilities include resolving hardware, software, and network issues, managing tickets, and ensuring customer satisfaction.

Responsibilities

Respond to help desk tickets via phone, email, chat, or in person.
Diagnose and resolve hardware, software, and network issues.
Escalate unresolved issues to higher-level IT staff.
Assist with user account setup, password resets, and access permissions.
Maintain and update documentation and knowledge base articles.
Track and manage support requests using ticketing systems.
Support deployment of new hardware/software and system upgrades.
Provide training or guidance to junior staff or end users.
Ensure timely resolution and follow-up on open issues.
Participate in IT process improvement initiatives.
Ensure positive customer experience and high CSAT scores.

Requirements

Service desk English
Resolve escalated issues related to hardware, software, network, and system performance.
Handle incident escalations and ensure resolution within defined SLAs.
Work closely with Level I and Level III support teams, development, QA, and operations to streamline issue resolution.
Maintain detailed records of support activities, resolutions, and system configurations.
Assist in deploying, configuring, and maintaining IT systems including desktops, laptops, printers, and peripherals.
Identify areas for improvement and implement innovative support solutions.
Provide technical support and ensure customer queries are resolved effectively.

Desired Qualifications

English
Arabic
Microsoft Windows

Benefits

Supercharge your potential.
Find your career.
Find your spark.

Skills

Microsoft WindowsEnglishArabicService desk

#IT Support#Service Desk#Help Desk#Technical Support#Administrator

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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