Senior Administrator - English, Arabic, Microsoft Windows

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

This role provides advanced technical support for Windows environments, requiring English and Arabic language skills to resolve complex issues and ensure high service quality. Responsibilities include troubleshooting, root cause analysis, knowledge base management, coaching, and maintaining operational efficiency and security.

Responsibilities

Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization’s security posture.
Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Requirements

Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
Advanced Proficiency In Customer Service Principles And Techniques For It Support.

Desired Qualifications

Microsoft Certified: Windows Client (optional but valuable)
ITIL Foundation Certification (optional but valuable)

Benefits

Opportunity to supercharge your potential and find your career spark.
Work at a place that puts its people first.
Global technology company with a broad portfolio of technology services and products.
Work with clients across all major verticals.

Skills

WindowsMicrosoft Windows ServerTechnical SupportTroubleshootingCustomer ServiceRoot Cause AnalysisITIL

#Windows#System Administration#Technical Support#English#Arabic#Microsoft

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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