Sales and Support Coordinator (Inside Sales)

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

The Sales and Support Coordinator (Inside Sales) role at Qualcomm China in Guangdong focuses on driving growth in the APAC region. Responsibilities include account management, identifying new customers, up-selling/cross-selling, and providing operational and post-order support. This fast-paced position requires strong communication, sales, and analytical skills, along with experience in CRM and ERP systems.

Responsibilities

Full account management responsibilities of key accounts in Asia
Identifying and developing new customers in APAC for Arduino
Identifying up-sale and cross-sale opportunities whilst protecting existing revenue of key customer accounts
Providing operational support to BDM & Sales Director and customers with onboarding, quotations and order processing
Resolving customer issues in APAC in a timely manner
Liaising with customers to provide post-order support for all sales orders
Being the first point of contact for business customer enquiries via phone and email
Conducting potential new customer calls and visits
Managing customer profiles, issues, escalations and resolutions through Enterprise Resource Planning system, and SAP
Working with vendors and colleagues in Operations, Supply Chain, Purchasing and Credit departments to resolve customer issues
Supporting business build with projects, systems testing and process enhancements
Prepare Sales Update, reports, analytics and presentations

Requirements

Minimum 5 years of experience of Inside sales, customer service & supporting function to senior managers in Sales & Marketing role
Working in a regional or global role with experience of dealing with customers from different countries and cultural backgrounds
Working knowledge of Client Relationship Management (CRM) software and Netsuite (ERP) systems
Strong PC skills in Microsoft Office – especially excel & powerpoint
Proficient in English language speaking and writing – ability to speak English fluently
Bachelor's degree and 2+ years of Sales Operations or related work experience OR Associate's degree and 4+ years of Sales Operations or related work experience OR High School Diploma or equivalent and 6+ years of Sales Operations or related work experience
Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience

Desired Qualifications

An exceptional team player with the ability to stay connected to colleagues across the globe
Strong MS Office skills with the ability to create detailed reports with no issues
Strong numeracy skills with the ability to make sense of data and numbers
A proactive self-starter who stays motivated at all times
Highly energetic and fun adding value to our culture and family
An allrounder - someone who can wear many hats in true start-up style
Cross-selling and up-selling sales skills
Calm and unflappable under pressure
Careful and accurate, with a keen eye for detail
Influential and persuasive with a fantastic telephone manner
An outstanding communicator with excellent written and spoken English
Experience in electronics distribution industry as an Inside sales and sales coordinator role is preferred
Knowledge and experience of Single Board Computing and IoT with a passion for electronics

Benefits

Qualcomm is an equal opportunity employer.
Qualcomm is committed to providing an accessible process for individuals with disabilities.
Qualcomm is committed to making our workplace accessible for individuals with disabilities.