Sales and Support Coordinator (Inside Sales)
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
The Sales and Support Coordinator (Inside Sales) role at Qualcomm China in Guangdong focuses on driving growth in the APAC region. Responsibilities include account management, identifying new customers, up-selling/cross-selling, and providing operational and post-order support. This fast-paced position requires strong communication, sales, and analytical skills, along with experience in CRM and ERP systems.
Responsibilities
- Full account management responsibilities of key accounts in Asia
- Identifying and developing new customers in APAC for Arduino
- Identifying up-sale and cross-sale opportunities whilst protecting existing revenue of key customer accounts
- Providing operational support to BDM & Sales Director and customers with onboarding, quotations and order processing
- Resolving customer issues in APAC in a timely manner
- Liaising with customers to provide post-order support for all sales orders
- Being the first point of contact for business customer enquiries via phone and email
- Conducting potential new customer calls and visits
- Managing customer profiles, issues, escalations and resolutions through Enterprise Resource Planning system, and SAP
- Working with vendors and colleagues in Operations, Supply Chain, Purchasing and Credit departments to resolve customer issues
- Supporting business build with projects, systems testing and process enhancements
- Prepare Sales Update, reports, analytics and presentations
Requirements
- Minimum 5 years of experience of Inside sales, customer service & supporting function to senior managers in Sales & Marketing role
- Working in a regional or global role with experience of dealing with customers from different countries and cultural backgrounds
- Working knowledge of Client Relationship Management (CRM) software and Netsuite (ERP) systems
- Strong PC skills in Microsoft Office – especially excel & powerpoint
- Proficient in English language speaking and writing – ability to speak English fluently
- Bachelor's degree and 2+ years of Sales Operations or related work experience OR Associate's degree and 4+ years of Sales Operations or related work experience OR High School Diploma or equivalent and 6+ years of Sales Operations or related work experience
- Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience
Desired Qualifications
- An exceptional team player with the ability to stay connected to colleagues across the globe
- Strong MS Office skills with the ability to create detailed reports with no issues
- Strong numeracy skills with the ability to make sense of data and numbers
- A proactive self-starter who stays motivated at all times
- Highly energetic and fun adding value to our culture and family
- An allrounder - someone who can wear many hats in true start-up style
- Cross-selling and up-selling sales skills
- Calm and unflappable under pressure
- Careful and accurate, with a keen eye for detail
- Influential and persuasive with a fantastic telephone manner
- An outstanding communicator with excellent written and spoken English
- Experience in electronics distribution industry as an Inside sales and sales coordinator role is preferred
- Knowledge and experience of Single Board Computing and IoT with a passion for electronics
Benefits
- Qualcomm is an equal opportunity employer.
- Qualcomm is committed to providing an accessible process for individuals with disabilities.
- Qualcomm is committed to making our workplace accessible for individuals with disabilities.
Skills
ExcelPowerPointCRMNetsuiteSAP
#Sales#Support#Coordinator#Inside Sales#Account Management#Customer Service#Asia#APAC#Quangdong#China
About Qualcomm
Enabling a world where everyone and everything can be intelligently connected.
Enabling a world where everyone and everything can be intelligently connected.\n\n
Company
QualcommJob Posted
2 hours ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
China
Qualification
Bachelor, Diploma, No Formal Education
Applicants
Be an early applicant
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