IT Technical Trainer - Datacenter

Education & Public Service · Education & Training · Corporate Training

In short

As an IT Technical Trainer on the Cloud Operations + Innovation (CO+I) Learning team, you will deliver technical training, analyze workforce needs, and manage procedural changes for datacenters. This role requires leveraging adult learning principles to evaluate training activities and develop learners, with a focus on in-person delivery within a datacenter environment.

Responsibilities

Align learning preparation with relevant metrics for measuring success, such as cloud consumption and survey feedback.
Build awareness of the latest features, technologies, and processes, incorporating them into learning experiences.
Deliver single to multi-day training sessions in-person or virtually, utilizing presentations, discussions, labs, and simulations.
Use digitally enhanced instructor-led resources to deliver technology-based learning experiences for IT technicians.
Apply classroom management techniques to reinforce learning and ensure content comprehension.
Create a supportive learning environment, monitor learner progress, participate in hands-on labs, and provide feedback on course content.
Embody Microsoft's culture and values.

Requirements

Bachelor's Degree AND 2+ years of experience in training, education, IT, cloud systems, datacenter environments, server environments, or computer technologies, OR equivalent experience.
Business-level English proficiency.
Ability to pass Microsoft Cloud background check.

Desired Qualifications

Minimum 3 years of experience in Datacenter & IT Operations across various functions.
College or university degree, US Armed Services Honorable Discharge, or an additional 2+ years of experience.
Exceptional written and interpersonal skills for effective communication with stakeholders.
CompTIA CTT+ or equivalent technical training certification, or ability to complete within 6 months of hire.
Current Industry framework certification (ITIL, Prince, Lean Six Sigma) or Technical Certification (CCNA, MCSE, NET+).
Business-level Japanese proficiency.

Benefits

Opportunities for professional development and growth.
Access to Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Contribution to empowering every person and organization to achieve more.
Work in an inclusive environment that values respect, integrity, and accountability.

#IT#Datacenter#Training#Cloud Operations

About Microsoft

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