Customer Experience Co-worker, carts

Retail & Consumer Services

In short

IKEA is seeking a Customer Experience Co-worker in Ottawa, Ontario, to deliver excellent customer interactions and build lasting relationships. This role involves engaging with customers, supporting purchases, and contributing to operational goals in a dynamic retail setting.

Responsibilities

Deliver an excellent meeting with the customer across all customer assignments.
Engage with customers in a friendly and confident manner to create a rewarding customer experience.
Contribute and achieve operational KPIs and goals to maintain customer loyalty.
Continuously develop knowledge and skills within the area of customer experience.
Support customers to make purchases with assistance or self-service tools.

Requirements

Less than 1 year of related experience

Benefits

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

#customer service#retail#customer relations

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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