Program Manager- ACES, IN AMZL

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon is looking for a Program Manager for its India transportation operations team, focusing on the ACES system. The role involves managing change processes, partnering with the tech organization on BRDs, defining operational processes, and developing KPI reporting for programs. The ideal candidate understands operational performance, customer experience, and excels at data analysis and process design.

Responsibilities

Serve as gatekeeper in assigned process areas for the change management process
Partner with tech organization on the business requirement documents (BRD)
Define the right process and work with operations to establish the right process path
Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
Demonstrates discretion in coordination of project scoping and selection to align with business objectives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
Audits completed projects to verify sustained impact
Determine and drive initiatives necessary to improve performance impacting both internal and external customer experience

Requirements

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
Experience working with cross-functional teams

Desired Qualifications

Experience in program or project management

#ACES#Amazon Customer Excellence System#Program Manager#India#transportation operations

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