Product Support Specialist (Master) Load & Haul

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Teknisk försäljning

I korthet

Sandvik is seeking a Product Support Specialist (Master) with expertise in underground Load & Haul equipment. This role provides advanced technical support, product application knowledge, and operational guidance to customers and internal teams, focusing on optimizing equipment performance and reliability. The position also involves sales support, training development, and collaboration with product lines to drive continuous improvement in the mining industry.

Ansvarsområden

Serve as the highest-level technical support resource for underground Load & Haul equipment.
Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, and control system issues.
Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives.
Analyze equipment failures, component life trends, machine health data, and maintenance practices.
Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership.
Provide application expertise during equipment sales campaigns and project evaluations.
Develop and deliver technical training programs for underground Load & Haul equipment.
Lead technical readiness activities for new equipment introductions, upgrades, and product launches.
Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams.
Lead and promote compliance with all company, customer, and regulatory EHS requirements.

Krav

Bachelors degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent 4 years experience.
Minimum additional 8 years experience with Load and Haul equipment
Expertise in diesel technologies
Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment.
Extensive experience in troubleshooting and maintaining heavy mining equipment
Proven experience delivering technical training and coaching programs
Strong understanding of underground mining operations and production processes
Proficiency with digital service platforms, equipment monitoring tools, and business applications
Strong verbal and written communication skills
Ability to travel within the Sales Area to support customers and business needs
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Önskade kvalifikationer

Exposure to supporting automation, digitalization, and battery-electric mining technologies preferred
Strategic customer relationship management
Technical report writing and presentation skills
Training and coaching experience
Data analysis and performance optimization

Förmåner

Competitive wages
Competitive benefits package of health, dental, and disability insurance
Outstanding 401(k) retirement savings plan
Opportunities for professional competence development, training, and career advancement.

Färdigheter

Electrical troubleshootingHydraulic troubleshootingMechanical troubleshootingDrivetrain troubleshootingControl systemsLoadersHaul trucksBattery-electric vehiclesAutomationDigitalizationFleet managementCondition monitoringPredictive maintenanceDiesel technologies

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Om Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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