Principal Technical Program Manager
Technology, Data & Digital · Product & Design · Product Management · Software Engineering
In short
The Microsoft AI Monetization team is looking for a Principal Technical Program Manager to lead Online Forensics Operations, focusing on traffic quality, fraud prevention, and advertising ecosystem integrity. This role involves driving complex, cross-functional programs from problem identification through remediation and establishing scalable operational mechanisms. The position requires strong technical judgment, operational discipline, and executive communication skills.
Responsibilities
- Lead complex, cross-functional Online Forensics programs from problem identification through investigation, mitigation, remediation, and operational follow-through.
- Establish clear ownership, milestones, decision points, dependencies, and success measures across programs involving multiple engineering and business teams.
- Drive execution in ambiguous environments where issues may span technical systems, partner operations, traffic quality, fraud, and business processes.
- Build operating mechanisms that provide clear visibility into priorities, risks, decisions, and outcomes.
- Coordinate high-impact fraud investigations and remediation workflows across Online Forensics and partner teams.
- Manage critical case workflows, including High Impact Cases and fraud investigation packages supporting strategic partners.
- Drive timely coordination across investigation, remediation, credit, and sign-off processes.
- Identify recurring operational patterns and work with engineering and product stakeholders to improve upstream prevention, detection, and remediation capabilities.
- Drive operational execution for invalid traffic suppression and enforcement programs.
- Coordinate approval processes for suppression and enforcement changes.
- Partner with engineering and traffic-quality teams to ensure operational actions are appropriately tracked, reviewed, and executed.
- Establish mechanisms for monitoring the effectiveness and operational health of enforcement programs.
- Coordinate publisher and advertiser traffic-quality escalations, including initial assessment and routing to appropriate investigation teams.
- Use traffic-quality and analytics dashboards to conduct health checks and identify signals requiring deeper investigation.
- Support initial analysis of significant advertiser and publisher supply-quality issues.
- Provide clear communication to stakeholders regarding investigation status, risks, decisions, and remediation.
- Manage operational engagement with strategic publisher partners on traffic-quality and Online Forensics matters.
- Coordinate recurring partner communication, investigation follow-ups, and issue resolution.
- Translate complex technical or forensic findings into clear, actionable narratives for business and partner stakeholders.
- Build durable engagement mechanisms that improve responsiveness, accountability, and transparency across partner-facing operations.
- Coordinate Online Forensics support for audit and compliance activities, including MRC, SOX, and SOC-1 related requests.
- Drive collection and organization of required operational evidence and summaries.
- Ensure appropriate operational artifacts, meeting records, and production-change evidence are available to support audit activities.
- Partner across Online Forensics, Traffic Quality, engineering, and compliance stakeholders to maintain ongoing audit readiness.
- Lead operational execution of traffic-quality experiments and strategic pilot programs.
- Define program objectives, execution plans, measurement approaches, and stakeholder responsibilities.
- Coordinate results analysis and reporting to determine outcomes and inform next steps.
- Translate pilot learnings into recommendations for scaled operational or technical improvements.
- Translate complex technical and operational problems into structured execution plans.
- Partner closely with engineers, product managers, data scientists, and business stakeholders to understand technical dependencies and operational constraints.
- Review technical designs, specifications, workflows, and system diagrams to understand risks and integration points.
- Identify operational and technical risks early and drive mitigation plans across organizational boundaries.
- Use data and operational metrics to identify trends, prioritize investments, and evaluate program effectiveness.
- Identify repetitive investigation, reporting, triage, and operational workflows that can be simplified or automated.
- Partner with engineering teams to improve tooling and workflow efficiency.
- Promote practical use of automation and modern productivity tools to increase investigator and operational leverage.
- Turn recurring manual processes into scalable mechanisms wherever possible.
- Provide concise, data-informed updates to leadership on operational health, major investigations, risks, dependencies, and emerging trends.
- Translate complex technical and forensic issues into actionable narratives for technical, business, and executive audiences.
- Drive alignment among stakeholders with different priorities and perspectives, influencing without direct authority.
- Establish clarity in high-ambiguity situations and ensure teams converge on decisions, owners, and next actions.
Requirements
- Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 3+ years of experience managing cross-functional and/or cross-team projects.
Desired Qualifications
- Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Demonstrated ability to drive high-ambiguity programs from problem definition through execution and measurable outcomes.
- Solid technical aptitude with the ability to engage engineers, understand system architecture and data flows, and reason about technical and operational dependencies.
- Solid analytical and problem-solving skills, particularly for situations involving incomplete or conflicting signals.
- Demonstrated ability to influence without authority and drive decisions across organizational boundaries.
- Excellent written and verbal communication skills across engineering, business, partner, and executive audiences.
- 8+ years of experience leading complex, cross-functional programs in technology organizations.
- Experience with advertising platforms, online marketplaces, search, fraud prevention, abuse detection, traffic quality, trust and safety, cybersecurity, risk operations, or related domains.
- Experience managing operational investigations, high-severity escalations, or incident-style programs involving multiple technical and business stakeholders.
- Experience using telemetry, dashboards, and large datasets to support investigations and operational decision-making.
- Experience reviewing technical designs, specifications, system diagrams, or data workflows.
- Experience driving automation or tooling improvements for operational teams.
- Experience working with audit, compliance, or evidence-management processes.
Benefits
- Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Skills
Program ManagementData AnalysisProduct DevelopmentFraud PreventionTraffic QualityTrust and SafetyCybersecurityRisk OperationsAuditCompliance
#AI#Monetization#Copilot#Bing#Edge#Microsoft Advertising#Online Forensics#Traffic Quality#Fraud Prevention#Partner Operations#Technical Investigations#Compliance#Advertising Ecosystem Integrity#Technical Program Management#Cross-functional Programs#Operational Discipline#Executive Communication#Remediation#Suppression#Enforcement#Escalations#Strategic Partners#Audit Readiness#Experimentation#Risk Management#Automation#Scalability
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Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$142,800–274,800 / year
Experience Level
Senior
Locations
United States
Qualification
Bachelor
Applicants
Be an early applicant
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