Principal Program Manager-Services

Logistics, Sales & Operations · Program Management

In short

Program Manager im Bereich Global Services mit Schwerpunkt auf kundenorientierte Services. Sie leiten komplexe, funktionsübergreifende Initiativen zur Verbesserung von Serviceoperationen und zur Förderung des Geschäftswachstums. Erfordert Erfahrung in Projektmanagement, Stakeholder-Management und Umsetzungsstärke.

Responsibilities

Lead business transformation projects to improve Services operations, enable scale, and strengthen customer outcomes.
Partner with leaders to translate strategic priorities into executable project plans.
Manage multiple concurrent projects or workstreams.
Bring structure to complex initiatives by clarifying decisions, ownership, timelines, risks, and tradeoffs.
Provide clear status updates, actionable recommendations, and early visibility into issues.
Partner with cross-functional teams and external partners to drive process, system, and operating model changes.
Drive accountability for commitments, decisions, and deliverables across teams.
Support post-launch adoption to ensure initiatives deliver expected business value.

Requirements

Bachelor's degree in Business, Engineering, or a related field, or equivalent practical experience.
7+ years of experience managing complex, cross-functional projects or programs in a global organization.
Demonstrated experience translating business cases or strategies into project plans with clear milestones and measurable results.
Facilitation skills to drive conversations leading to decision-making, process/service design, scope definition, and consensus.
Strong skills in project planning, risk management, facilitation, and executive communication.
Experience driving change management and communications for owned initiatives.
Experience partnering with IT teams or external vendors on system or process implementations.
Ability to identify gaps and provide feedback to project team members.
English language proficiency with effective oral and written communication skills.

Desired Qualifications

PMP, PgMP, or equivalent project management certification.
Experience with business transformation, commercial systems (e.g., CRM, CPQ, or quoting tools), or process change initiatives.
Experience with Agile or hybrid project delivery methodologies.
Experience leading change management and driving user adoption.
Experience with omnichannel projects (e-commerce, internal and partner-led sales).

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave
Ongoing career development support
Mentorship, training, or leadership opportunities

Skills

Project ManagementAgileCRMCPQ

#Project Management#Services#Global Services#Customer Outcomes#Business Transformation#Agile#Change Management#CRM#CPQ

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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