Policy Specialist, gTech Ads Customer Experience

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

In short

As a Policy Specialist in gTech Ads Customer Experience, you will leverage your technical expertise and customer focus to support Google's advertising products. This role involves managing projects, providing customer insights, and contributing to solution content, requiring strong communication and problem-solving skills.

Responsibilities

Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Requirements

Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Ability to work flexible, non-standard working hours in line with customer requirements.
English proficiency

Desired Qualifications

Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
Experience using insights from data to influence business decisions.
Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
Policy or billing knowledge.
Excellent communication, organizational, customer service, and problem-solving skills.

Benefits

15% bonus target
Equity
Benefits
Equal opportunity employer

Skills

Google Adsproject managementcommunicationcustomer serviceproblem-solving

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About Google

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At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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