Manager, Account Management, NA AVS, RBS

Logistics, Sales & Operations · Sales & Business Development · Account Management

In short

Amazon AVS is seeking a Manager, Account Management for North America to lead a team of Account Managers focused on driving business growth for influential Selling Partners. The role involves developing strategic business plans, collaborating with internal teams, and ensuring Selling Partner satisfaction through high service and operational standards.

Responsibilities

Lead a team of Account Managers, prioritizing strategic initiatives and providing escalation support.
Manage end-to-end goal setting for the team to align with organizational goals.
Build relationships with Selling Partners, proactively developing joint business plans and acting as a point of escalation.
Monitor Selling Partner satisfaction survey results, analyze feedback, and establish improvement plans.
Conceive, create, and analyze marketing and site merchandising efforts to grow vendor traffic, brand awareness, customer conversion, and revenue.
Conduct root cause analysis of issues and opportunities affecting vendors' businesses.

Requirements

5+ years of digital advertising and client-facing roles with a focus on data analysis experience.
Bachelor's degree.
Experience analyzing data and best practices to assess performance drivers.
Experience influencing internal and external stakeholders.
Experience with sales CRM tools such as Salesforce or similar software.

Desired Qualifications

3+ years of mentoring, leading, and coaching experience.

Skills

SalesforceData Analysis

#Account Management#Sales#Advertising#Retail Business Services#North America#Vendors#Selling Partners

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