Manager, Account Management, NA AVS

Logistics, Sales & Operations · Sales & Business Development · Account Management · Sales Management · Sales Operations

In short

As a Manager, Account Management for Amazon Vendor Services (AVS) North America, you will lead a team of Account Managers to drive business growth for key Selling Partners. This role involves developing strategic business plans, fostering internal and external relationships, and operationalizing strategies to enhance vendor performance and customer experience. The ideal candidate is a people leader adept at managing in an ambiguous environment and driving results through data and process improvement.

Responsibilities

Lead a team of Account Managers, prioritizing strategic initiatives and providing escalation support.
Improve business input metrics to drive growth and enhance the end customer experience.
Manage end-to-end goal setting for the team to align with organizational goals.
Build relationships with Selling Partners, proactively develop joint business plan action items, and act as a point of escalation.
Act as a thought leader in defining success criteria and understanding Selling Partner business needs.
Lead recruiting and hiring efforts for the team and the broader organization.
Manage Selling Partner needs and monitor complexity through efficient resource allocation.
Monitor Selling Partner satisfaction survey results and establish improvement plans.

Requirements

Bachelor's degree
3+ years of team management experience
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience with sales CRM tools such as Salesforce or similar software

Desired Qualifications

2+ years of mentoring, leading and coaching experience

Benefits

Inclusive culture that empowers Amazonians to deliver the best results.
Support for individuals with disabilities during the application and hiring process.

Skills

Salesforce

#Sales#Advertising#Account Management

About Amazon

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