Manager, Account Management, NA AVS

Logistics, Sales & Operations · Sales & Business Development · Account Management

In short

Amazon is seeking a Manager for Account Management, NA AVS in Bengaluru to lead a team of Account Managers. This role involves driving business growth for vendors, ensuring customer satisfaction, and collaborating with internal teams to optimize vendor performance. The ideal candidate has team management experience, a Bachelor's degree, and experience with sales CRM tools.

Responsibilities

Lead a team of Account Managers, prioritizing strategic initiatives and providing escalation support.
Identify and advise on improvements to business input metrics that drive growth and enhance end-customer experience.
Manage end-to-end goal setting for the team to align with organizational objectives.
Build relationships with Selling Partners, proactively develop joint business plans, and serve as an escalation point.
Act as a thought leader in defining success criteria and understanding Selling Partner business needs.
Lead recruiting and hiring efforts for the direct team and broader organization.
Manage Selling Partner needs and monitor complexity through efficient resource allocation.
Monitor Selling Partner satisfaction survey results, analyze feedback trends, and establish improvement plans.

Requirements

3+ years of team management experience
Bachelor's degree
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience with sales CRM tools such as Salesforce or similar software

Desired Qualifications

2+ years of mentoring, leading and coaching experience

Skills

Salesforce

#Account Management#Sales#Vendor Services#Retail Business Services#North America#Customer Experience#Business Growth#People Leadership#Marketing#Site Merchandising

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