Knowledge Management Specialist

Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Data Engineering

In short

This role is responsible for managing and organizing knowledge, data, and information assets, ensuring content accuracy, and supporting knowledge management initiatives. The ideal candidate will have 1-2 years of experience in data or information management, familiarity with ISO standards, and strong analytical and communication skills.

Responsibilities

Manage, organize, and maintain knowledge, data, and information assets in accordance with established KCS, ISO, and organizational standards.
Maintain document repositories and information systems, ensuring content is accurate, accessible, and up to date.
Organize and classify documents and information using established taxonomies and content standards.
Perform regular reviews and audits to support information quality, accuracy, and compliance.
Create and maintain documentation for knowledge and information management processes and workflows.
Support knowledge management initiatives and continuous improvement activities.
Collaborate with cross-functional teams to gather, organize, and maintain business information.
Support compliance with ISO standards and organizational information governance policies.

Requirements

1-2 years of professional experience in data, information, document, content, or knowledge management.
Experience with document management and document maintenance processes.
Working knowledge of ISO standards such as ISO 9001, ISO 27001, or equivalent.
Basic understanding of knowledge management principles and practices.
Strong organizational and analytical skills with excellent attention to detail.
Strong written and verbal communication skills.

Desired Qualifications

Bachelor’s degree in Information Management, Business Administration, Library Science, or a related field, or equivalent professional experience.
Experience with Salesforce (SFDC) or other CRM systems.
Knowledge of KCS (Knowledge-Centered Service) methodology and best practices.
Experience with enterprise content management (ECM) systems.
Experience with Microsoft SharePoint, including content management, configuration, or site design.

Benefits

Valued, respected, and empowered to grow.
Environment that encourages innovation, collaboration, and diverse perspectives.
Ongoing career development and inclusive culture.
Support to thrive through mentorship, training, or leadership opportunities.
Investment in employee success.
Opportunity to make a lasting impact.

Skills

SalesforceMicrosoft SharePoint

#Knowledge Management#Data Management#Information Management#Document Management#ISO Standards#CRM#SharePoint

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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