IT Support Engineer Intern

In short

Zycus is seeking an IT Support Engineer Intern to join their IT operations team. The intern will provide day-to-day support for application installation, endpoint troubleshooting on Windows and macOS, and assist with IT operations processes and automation initiatives in a hybrid work setting.

Responsibilities

Assist with application installation, updates, and uninstalls on Windows and macOS endpoints.
Troubleshoot common OS, application, and connectivity issues for end users.
Support ticket triage and resolution tracking using an ITSM tool.
Assist with basic software packaging/deployment tasks and testing.
Help document SOPs and troubleshooting guides for common issues.
Support patch management and software compliance checks.
Assist with testing and QA of internal automation workflows (Power Automate, low-code tools).
Provide general coordination support for ongoing IT projects.

Requirements

Recently completed degree in Computer Science, IT, or related field.
Working knowledge of Windows and macOS: installing software, basic system settings, common troubleshooting steps.
Comfortable with hands-on macOS environments.
Strong communication, documentation, and problem-solving skills.
Eagerness to learn enterprise IT support practices.
Microsoft Entra knowledge.

Desired Qualifications

Any Microsoft fundamentals certification (MS-900/SC-900/AZ-900).
Basic scripting exposure (PowerShell/shell).

#IT Support#Internship#Helpdesk#Troubleshooting#Windows#macOS#Automation

About Zycus

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.…

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