Field Service Technician- East Region
Construction, Engineering & Trades · Skilled Trades · Facilities Maintenance · Industrial Engineering
In short
Atlas Copco is seeking a Field Service Technician for their East Region. This role involves providing on-site technical support, performing installations, maintenance, and repairs on customer equipment, and acting as a Subject Matter Expert. Candidates should have 2-3 years of experience in mechanical and electrical troubleshooting and possess strong IT and customer service skills.
Responsibilities
- Act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems.
- Provide world-class technical support on-site at customers in a dedicated region.
- Perform new installations, commissioning, preventative maintenance, and calibrations on tools and assembly systems.
- Provide service coordination, cross-functional knowledge sharing, and team member support.
- Build strong relationships with customers and assist with issues.
- Create detailed reports and capture costs through timely administrative work.
- Perform hands-on troubleshooting, programming, and repairs.
- Reinforce correct operation and 'Best Practices' of Atlas Copco equipment.
- Respond and travel to emergency field repair of Atlas Copco equipment.
- Coordinate travel schedule and accommodations to visit customer sites.
- Interface with customers externally and internally within the company.
Requirements
- Ability to travel up to 60% locally and 40% nationally.
- Ability to work flexible work schedule.
- 2-3 years of experience with mechanical and electrical troubleshooting.
- Customer service excellence and ability to communicate across all levels of an organization.
- IT, MS Office products, and networking or wireless communication proficiency.
- Ability to work independently and as part of a team.
- Ability to summarize technical problems and resolutions.
- High School Diploma or GED required.
- Valid US Driver's License.
- Ability to lift and carry up to 60 lbs.
Desired Qualifications
- Interest and passion in furthering knowledge of industrial tooling.
Benefits
- Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
- 401(k) with up to 6% company match.
- Paid Maternity & Paternity Leave.
- Gym, Education, and Health Reimbursements.
- An inclusive environment that celebrates innovation, teamwork, and diversity.
#Field Service#Technician#East Region#Atlas Copco#Technical Support#Installations#Commissioning#Preventative Maintenance#Calibrations#Troubleshooting#Repairs
Company
Atlas Copco
Job Posted
1 month ago
Expires
in 3 months
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Asheville, United States
Knoxville, United States
Qualification
No Formal Education
Applicants
Be an early applicant