CXQO Associate, CXQO

Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Data Engineering · Software Engineering

In short

The CXQO Associate will perform data collection tasks related to an Amazon device application or service, adhering to Standard Operating Procedures. This role involves participating in process improvement, partnering with management on delays, reporting technical issues, and maintaining strict confidentiality. A Bachelor's degree and fluency in English are required.

Responsibilities

Perform data collection tasks related to an Amazon device application or service.
Execute tasks assigned daily by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
Participate in process improvement to increase the quality, efficiency, and accuracy of your teams' processes.
Partner with your team manager when your work is delayed or blocked due to technical issues.
Report issues with tools and software to the development team when necessary.
Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Requirements

Bachelor's degree
Speak, write, and read fluently in English

Desired Qualifications

Knowledge of Microsoft Office products and applications
Speak, write, and read fluently in Hindi
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Benefits

Flexible work hours and arrangements are part of our culture.
Ongoing events and learning experiences
Endless knowledge-sharing, mentorship and other career-advancing resources

Skills

Microsoft Office

#Operations#IT#Support Engineering#AI#Customer Experience

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