Customer Service Representative - Wellingborough

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support

In short

Volvo Trucks is seeking an experienced Customer Service Representative/Service Advisor for their Wellingborough team. This role involves liaising between customers, technicians, and parts teams to ensure efficient vehicle servicing and repairs, focusing on excellent customer communication and satisfaction in a fast-paced commercial vehicle environment.

Responsibilities

Deal with customers by phone, email, and face-to-face.
Book commercial vehicles into the workshop for servicing, repairs, and inspections.
Prepare job cards and communicate customer requirements to technicians.
Provide customers with regular updates on vehicle progress.
Prepare estimates and obtain customer authorization for additional work.
Liaise with technicians and parts colleagues to ensure efficient job progression.
Inform customers about costs, timescales, and completion dates.
Invoice completed work and ensure documentation accuracy.
Handle customer queries and resolve issues professionally.
Maintain strong customer relationships and deliver excellent service.

Requirements

Experience in a Service Advisor, Customer Service, Aftersales, or Workshop environment, preferably in commercial vehicles, HGVs, trucks, or automotive.
Customer-focused and professional.
Organized and able to manage multiple jobs simultaneously.
Confident communicating with customers and workshop teams.
Commercially aware with good attention to detail.
Comfortable discussing vehicle repairs, costs, and timescales.
Calm and professional under pressure.
Strong team player with a positive attitude.
IT literate and confident using workshop/service management systems.
Commercial vehicle or HGV experience is highly advantageous.
Consideration for strong automotive Service Advisors with the right attitude and transferable skills.

Desired Qualifications

People person with a passion for customer service.
Interest in trucks and the transport industry.

Benefits

Generous pension plan
25 days holiday raising to 30 days with service + bank holidays
Healthcare plan with access to dental insurance
Enhanced paternity/maternity/foster leave
Referral schemes - earn £1000
Benefits for self, family, and friends including gym memberships, travel, hotel, theme park days
Training and development opportunities

Skills

Customer ServiceHGVVolvo

#customer service#automotive#trucks#transport

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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