Specialist II Customer Care Administration

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management

In short

Emerson is seeking a Specialist II, Customer Care Administration in Mandaluyong, Philippines. This hybrid role involves managing customer order execution from PO to delivery and billing, ensuring contractual obligations and compliance. The ideal candidate has a Bachelor's degree and at least 1 year of relevant experience.

Responsibilities

Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Requirements

Bachelor’s degree in Business, Logistics, or related courses.
At least 1 year of relevant work experience related to Customer Service, Sales, Order Administration, or PO (Purchase Order) processing.
Strong interpersonal and communication skills and customer service oriented.
Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Desired Qualifications

Knowledge of SAP/Oracle or project management is a plus.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation leave
Holiday leave

Skills

Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

#customer service#administration#order execution#compliance#billing#documentation

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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