Customer Service Representative/Service Advisor (Ipoh)

Logistics, Sales & Operations

In short

This role is responsible for selling and scheduling service work within the service department, maintaining strong customer communication regarding service updates and costs. The position requires managing repair orders, obtaining customer approvals, and liaising between mechanics and customers to ensure timely completion and delivery of services.

Responsibilities

Carry out customer appointments and raise preliminary repair orders.
Obtain customer approval for work and inform about estimated costs and delivery times.
Submit preliminary repair orders to the parts team for pre-planning and ordering.
Finalize repair orders using VST and perform elementary diagnosis with customers.
Update customers twice daily on repair order progress and issues.
Maintain communication between mechanics/foremen and customers.
Supervise subcontracted jobs and create requisitions for sublet work.
Finalize repair orders upon job completion, adding additional work and parts.
Ensure timely completion of delivery orders (invoices) before vehicle release.
Advise customers on campaigns, warranty, or goodwill actions.
Prepare reports to customers as required.
Regularly carry out housekeeping on Daily Work Orders and Daily Quotations in the GDS system.
Manage parts pricing and discounts within the dealer structure.
Collaborate with foremen on warranty and service agreement claim submission.
Work with workshop supervisors to manage WIP and pre-plan jobs.
Continuously improve truck technical and product knowledge through training.

Requirements

Diploma in business or engineering or any related courses.
Minimum 3-5 years of experience, preferably in the automotive industry.
Good knowledge of customer care and communication.
Fair knowledge of workshop business administration.
Basic knowledge of spare parts business.
Basic knowledge of traffic laws and regulations.
Good communication and interpersonal skills.
Ability to speak English and local dialects (e.g., Mandarin, Bahasa Malaysia).
Basic computer skills.
Valid driving license for heavy cargo trucks.
Basic auto mechanical skills in heavy-duty truck maintenance and repair.

Benefits

Opportunity to shape sustainable transport and infrastructure solutions.
Work with next-gen technologies and collaborative teams.
Opportunity to make a difference on a global scale.
Work with leading brands and entities within the Volvo Group.
Be part of a global and leading industrial company.

Skills

Customer CareCommunicationComputer SkillAuto Mechanical Skills

#Sales & Services#Volvo Trucks#Professional#Permanent

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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