About Us

At 3M, we apply science in collaborative ways to improve lives daily. With $33 billion in sales, our 93,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Ashkāsham, Badakhshan, Afghanistan. This full-time, on-site role is crucial in providing exceptional service and support to our valued customers. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, resolving issues, and ensuring a positive experience with 3M products and services. You will play a vital role in maintaining customer satisfaction and loyalty.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to investigate and resolve complex customer concerns.
• Proactively identify and address potential customer issues.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Contribute to a positive and collaborative team environment.

Qualifications

• Undergraduate degree, Diploma, or Bachelor's degree is required.

Skills and Competencies

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in CRM software and other relevant computer applications.
• Ability to multitask and prioritize tasks effectively.
• Demonstrated empathy and ability to build rapport with customers.
• Effective time management skills.
• Ability to resolve conflicts and de-escalate tense situations.
• Active listening skills and the ability to understand customer needs.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our customers.

Equal Opportunity Employer

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.