About Us

At 3M, we apply science in collaborative ways to improve lives daily. With $33 billion in sales, our 93,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M or @3MNews.

Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Jurm, Badakhshan, Afghanistan. This full-time, on-site role is crucial in ensuring our customers receive exceptional support and have a positive experience with 3M. As a Customer Service Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing product information. You will play a vital role in maintaining customer satisfaction and loyalty.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate and detailed information about 3M products and services.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address and resolve complex customer issues.
• Proactively identify and escalate potential problems to ensure timely resolution.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Contribute to a positive and supportive team environment.

Qualifications

• Undergraduate degree, Diploma, or Bachelor's degree is required.

Skills and Competencies

• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software and other relevant computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated empathy and active listening skills.
• Ability to remain calm and professional under pressure.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and growth within 3M.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our customers.

Equal Opportunity Employer

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.