About Us

At 3M, we apply science in collaborative ways to improve lives daily. With $32 billion in sales, our 96,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Andkhoy, Faryab, Afghanistan. This part-time, on-site role is crucial in ensuring our customers receive exceptional support and have a positive experience with 3M. As a Customer Service Representative, you will be the first point of contact for many of our customers, providing information, resolving issues, and addressing concerns with professionalism and empathy. This position requires excellent communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Identify and escalate priority issues to ensure timely resolution.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Contribute to a positive and supportive team environment.

Qualifications

• Undergraduate degree, Diploma, or Bachelor's degree preferred.

Skills and Competencies

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to finding solutions.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask and prioritize tasks effectively.
• Demonstrated empathy and a customer-focused mindset.
• Effective time management skills.
• Ability to resolve conflicts and handle difficult situations with professionalism.
• Active listening skills and the ability to understand customer needs.

What We Offer

• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• Competitive compensation.
• The chance to make a real difference in the lives of our customers.

Equal Opportunity Employer

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.