Customer and Sales Support Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support
In short
Sandvik Rock Processing is seeking a Customer and Sales Support Specialist in Gaborone, Botswana, to provide quality customer service and support sales activities for the Rock Processing business area. This role involves managing customer inquiries, processing orders, coordinating pricing, and supporting sales administration.
Responsibilities
- Support the customer enquiry-to-payment process, managing inquiries, quotations, orders, and administrative activities through to invoicing and payment.
- Process customer orders timeously, ensuring accurate information capture and efficient progression through internal processes.
- Respond to customer inquiries regarding technical, commercial, order, and delivery matters, resolving them or directing to appropriate specialists.
- Coordinate pricing with intercompany entities, obtaining and communicating pricing, lead times, and commercial information.
- Liaise with the Customer Service Centre (CSC) to resolve queries related to pricing, order status, supply, delivery, and invoicing.
- Support and maintain accurate and current customer price lists.
- Support order and backlog management, obtaining updates, identifying potential delays, and communicating information to the sales team and customers.
- Support CRM and opportunity management by capturing and updating customer opportunities, activities, and quotations.
- Monitor customer requirements and follow up on outstanding actions to ensure commitments are completed.
- Support the sales team with customer-related administration, reporting, quotations, and order follow-ups.
- Maintain effective communication with internal stakeholders to ensure clear communication of customer requirements.
- Identify and escalate recurring customer service or process issues to contribute to continuous improvement.
- Manage inventory for in-country stockholding and review customer demand to ensure adequate stock coverage.
Requirements
- Bachelors Degree or Diploma in Engineering, Business Administration, Management, Sales, or related field.
- Minimum 5 years of experience in a similar role within the mining/engineering industry.
- Advanced communication skills.
- Excellent time management and deadline-driven.
- Strong analytical capabilities.
- Strong understanding and compliance with Health and Safety in the workplace.
- Proficient in MS Office, especially Excel.
- Experience with Salesforce or other similar CRM systems.
- Experience with Aurora ERP.
- Must be physically and medically fit to work in a mining environment.
Desired Qualifications
- Proactiveness.
- Listening and logic interpretation.
- Flexibility and self-reliance.
- Ability to function independently and with responsibility without direct supervision.
- Follow-through ability to complete tasks and achieve outcomes.
Benefits
- Interesting role in an international business environment.
- Opportunities for professional development.
Skills
MS OfficeExcelSalesforceCRMAurora ERP
#customer service#sales support#administration#mining#engineering
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Company
SandvikJob Posted
6 days ago
Expires
in 4 days
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Gaborone, Botswana
Qualification
Bachelor, Diploma
Applicants
Be an early applicant
Similar Jobs
Sandvik
Kershaw, United States of America +1 moreField Service Apprentice, Kershaw, South Carolina
US$30.6–38.2/hr Full Time Be an early applicant Posted 4 days ago
Sandvik
Westminster, United States of AmericaCNC MACHINIST – SRT New Tools - 2nd Shift
US$19/hr Full Time Be an early applicant Posted 4 days ago
Sandvik
Reynoldsville, United States of AmericaController
Full Time Be an early applicant Posted 4 days ago
Saab
East Syracuse, United States of AmericaProgram Director
US$189–255k/yr Full Time Be an early applicant Posted 4 days ago
Microsoft
United StatesCustomer Success Account Manager
Full Time Be an early applicant Posted 4 days ago
Microsoft
United StatesBusiness Administrator
US$25.8–45.1/hr Full Time Be an early applicant Posted 4 days ago