Collections Specialist II

Finance, Banking & Legal · Accounting & Audit · Collections

In short

Emerson is seeking a Collections Specialist II in Mandaluyong, Philippines. This hybrid role involves managing an assigned portfolio, collecting payments, and identifying/logging customer disputes. The ideal candidate has a Bachelor's degree in finance and 2 years of experience in Accounts Receivable or Collections.

Responsibilities

Manage assigned portfolio which includes varying account types such as strategic accounts, trading partners, intercompany and end customers.
Review open/active accounts for collection efforts.
Prepare and communicate monthly Statement of Accounts to all assigned customers.
Collect customer payments in accordance with payment due dates which would include pre-due date reminder calls/emails and follow-up on aging balances.
Identify, validate and log customer disputes to initiate resolution and escalation.
Perform initial investigation and communicate findings with the proper owners/resolvers.

Requirements

Bachelor’s degree in any finance field.
2 years of experience in Accounts Receivable, Collections, Customer Service, Finance Operations.
Proficient in MS Excel and Word.

Desired Qualifications

Driven to deliver results and approach tasks with energy and enthusiasm.
Proactive and highly innovative in approaching problem-solving efficiently.
Proficiently communicate ideas and influence both internal and external customers.
Interpersonally savvy and able to collaborate and efficiently work with people at any level.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave.

Skills

MS ExcelMS Word

#collections#finance#customer service#accounts receivable

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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