Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon is hiring a Channel Team Lead for its Quick Commerce Last Mile operations in Alappuzha, Kerala. This role involves managing delivery centers, leading teams, and driving operational performance. The ideal candidate has a Bachelor's degree, strong leadership and analytical skills, and advanced Excel proficiency.

Responsibilities

Manage I H S operations at Delivery Centers and EDSP management.
Support the DC manager in performance management and driving the operational plan.
Account Identification & Acquisition: Market mapping and Identification of potential retail stores for acquisition, induction and onboarding of new accounts.
Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon.
Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Maintaining & publishing routine reporting on the stores current performance & business with Amazon.
Publish recommendations and action plans based on data.
Reporting the overall Network Health in the assigned territory.
Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for mutual growth.
Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.
Lead an operation for +20k packages, managing On-The-Road execution encompassing Delivery Service Partners, and Drivers on route.
Develop strategies to streamline these operations.
Lead a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
Foster a Culture of Safety.
Responsible for protecting service levels monitoring and improving drivers and associates performance.
Assemble the right team, assign the tracking strategy, and control the operation to ensure timely and successful Last Mile delivery.

Requirements

Bachelor Degree / MBA.
Preferably from Sales/Telecom background.
Advanced Excel and Communication skills.
Operations/People Handling skills.
Strong leadership capabilities and people management skills.
Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making.
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Bachelor's degree or equivalent, or 2+ years of operations and people management experience.
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Desired Qualifications

Experience in e-commerce.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

ExcelVBAPivot TablesMacrosVLOOKUPIndex/Match

#Amazon#Quick Commerce#Last Mile#GSF Prime Now#Channel Team Lead#Delivery Center#Transportation#I H S operations#Performance Management#Operational Plan#Account Identification#Account Acquisition#Retail Stores#Channel Partners#Field Visits#Training#Reporting#Network Health#Team Management#Operations#Customer Service#E-commerce

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