Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations

In short

Amazon is seeking a Channel Team Lead for its transportation team in Kerala. This role involves managing Last Mile operations, including IHS operations at DCs and EDSP management, performance management, and driving the operational plan. The ideal candidate will have a Bachelor's degree or MBA, advanced Excel and communication skills, and operations/people handling experience.

Responsibilities

Visit targeted stores daily/weekly/monthly.
Deliver training and coaching on Amazon processes, products, and operating models.
Work on the ground to enable the network with new product launches and partner with operations teams.
Maintain and publish routine reporting on store performance and business with Amazon.
Publish recommendations and action plans based on data.
Report overall Network Health in the assigned territory.
Build and manage a multi-layer team and manage performance through coaching and mentoring.
Drive teams of associates to meet their targets.
Set proper expectations, provide clear status communications, and manage relationships with stores.
Work with stores/channel partners to improve operational aspects and enhance delivery experience.
Enhance engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR, and other key metrics).
Handle day-to-day operational escalations and be available around the clock to manage issues.
Manage internal/external stakeholders.
Support station operations and customer deliveries.
Lead an operation for +20k packages.
Manage On-The-Road execution, including Delivery Service Partners and drivers.
Develop strategies to streamline operations.
Lead a team of UTR & OTR TLs and +30 Associates.
Solve complex problems and make key decisions and escalations.
Foster a culture of safety.
Protect service levels and monitor/improve driver and associate performance.
Assemble the right team, assign tracking strategy, and control operations for timely Last Mile delivery.

Requirements

Bachelor Degree / MBA.
Advanced Excel skills.
Advanced Communication skills.
Operations/People Handling skills.
Strong leadership capabilities.
Strong people management skills.
Good communication skills: Ability to communicate and explain to individuals & the team what needs to be achieved.
Good listening skills: Gains input and commitment from all involved.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience.
High Ownership: Follows through to ensure the delivery of changes/solutions/services.
Analytical Skills: Effectively analyze and interpret information, identifying and validating key facts, reviewing alternatives to determine advantages and associated risks.

Desired Qualifications

Experience managing inventory in warehousing, retail or distribution setting.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

ExcelCommunicationPeople ManagementCustomer ServiceOperations

#Last Mile#Quick Commerce#Transportation#Delivery Center#Team Lead#Operations Management#People Management#Customer Service#Supply Chain

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